What we support

It depends on which specific app or service you are referring to, as several apps and tools have similar names. Below are possible types of support and help resources depending on the context:

If your app is part of a built-in system tool (like Digital Wellbeing on Android or iOS Screen Time):

These tools track your phone usage and provide insights automatically. Support can be found via:

• ✅ Official Help Pages:

  • Android Digital Wellbeing: Google Digital Wellbeing Help
  • Apple Screen Time: Apple Screen Time Support

• ✅ Community Forums:

  • Google Help Community
  • Apple Support Communities

• ✅ Direct Support:

  • Please contact Google Support or Apple Support directly via their apps or websites if you experience issues.

If your app is a third-party app (like a usage tracking app from Play Store or App Store):

• ✅ App Store/Play Store Listing:

  • Check the app page where it’s downloaded for the "Developer Contact" email or website.
  • Example: Email, FAQ links, or bug report forms are often included.

• ✅ In-app Support/Settings:

  • Many apps include a "Help" or "Contact Support" option in their settings.

• ✅ Official Website (if available):

  • Some apps maintain a website with FAQs, tutorials, and contact forms.

If your app is phone parental control:

What is a parental control application?

It is an application installed on Android and iOS devices (iPhone/iPad).

It can keep your family and personal information safe.

Once installed, the app silently controls smartphones, including tablets — letting you track all its communications and activities from any computer with a web browser. In addition, some products have their viewer app - this app will be installed on YOUR devices.

So, the smartphone where the application will be installed is the target device. That means it is either your or your child's phone.

If your app is part of a research or enterprise tool (like Microsoft Phone Insights or survey-based research tools):

• ✅ Contact Organization/Research Team:

  • Look for official contact emails tied to the research project.
  • For example, Microsoft or research labs that deploy mobile tracking for research studies usually provide participant support.

• ✅ FAQs/Guidelines:

  • Study participants often receive guidelines or onboarding documents with support contact info.

⚙️ Common Issues Users Seek Support For:

• The app is not tracking data properly.
• Permissions issues (app doesn’t have correct access).
• Privacy concerns — how data is handled.
• Is it due to battery drain or performance impact?