Tips to have data in your cPanel

Almost all customers asked the same question: why did they not see the data log of the target device in their user control panel? So today, I am writing to show some tips to have the data.  Please check with the following reasons:

1. The app hangs or is stuck, so please do it if you can reboot the target device.

Or, maybe you should wait until the device has no battery, and it will automatically reboot when it is plugged into a charger.

Notes: You should check some "essential settings" if the app suddenly stops working. Visit our support site, and then you can easily see these links.

If you still keep the device in your hand, please check the link below to learn all the essential settings. You can choose by your target device (brand) and version of Android:

Essential settings for Android target app

1.1.  Go to the support site (this site).
1.2.  Search keywords "essential settings" or go to the session "Essential settings" or something like that. You will see many articles about configuring these settings on a specific Android version/brand/device.

Maybe an installation again is required if you did not follow the essential settings as above.

Please follow it (the guide above), and 90% will help you resolve your issue.

2. The target device had no internet connection.

Could you try to check if it has an internet connection? It is unnecessary to have an internet connection always, but it should have some time per day to synchronize.

3. The app was removed from the device.

Removing or uninstalling the app by someone else, the synchronization will not occur anymore.

If you have a chance to keep the device in your hand, can you try to show the app to make sure?
How to show/hide the icon: visit our support site and search "How to show."

Tips: You can check the status of the device on your CPanel.  For example, it shows:

start working on 2020-06-17 02:31:01 - non-rooted device - access to my location option turned off

But today, it is July 2020; maybe the app was removed from the target device.

4. The device was turned off

The phone/device was turned off due to no battery, or the target user did it. Of course, the app does not work in this case.

 So, could you try to reboot the device if you have a chance? 

Tips: you can check the connection with your CPanel. When you click Check Connection, it will try to connect to the target device. After some seconds, no response means the server cannot connect to the target device.

5.  Your account has expired

The app has 2 days of free use, so you should activate a license.

Login with your account, click Account, and see the Renew button; you will see the list of available packages and subscription types. Usually, after a successful payment, the expiry date will be extended automatically after some minutes. If not, you can check your email box, and there is an email notification with the license key inside. With Cpanel, you can apply the license code.

How to buy a license