3 - Quick steps to check why my device is not synchronized (no data)

Answer:

To check why your account did not sync, may be due to one of the following reasons:

1. The app hangs or is stuck, so please do it if you can reboot the target device.

Or, maybe you should wait until the device has no battery, and it will automatically reboot when it is plugged into a charger.

Notes: You should check some "essential settings" if the app suddenly stops working. Visit our support site, and then you can easily see these links.

If you still keep the device in your hand, please check with the below link to know all essential settings. You can choose by your target device (brand) and version of Android:

Essential settings while installing the app on the target device.

1. Go to the support site, as we show at the bottom of this email.
2. Search keywords "essential settings" or go to the session "Essential settings" or something like that. You will see many articles about configuring these settings on a specific Android version/brand/device.

Maybe an installation again is required if you did not follow the essential settings as above.

Please follow it (the guide above), and 90% will help you resolve your issue.
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2. The target device had no internet connection.

Could you try to check if it has an internet connection? It is unnecessary to have an internet connection always, but it should have some time to synchronize.

3. The app has been removed from the device.

Removing, or uninstalling the app by someone else, makes the synchronization not occur anymore.

If you have a chance to keep the device in your hand, can you try to show the app to make sure?
How to show/hide the icon: visit our support site and search "How to show the icon."

4. The device has been turned off.

The phone/device was turned off due to no battery, or the target user did it. Of course, the app does not work in this case.

So, could you try to reboot the device if you have a chance?

You can have references at the support site with FAQs, knowledge bases, and troubleshooting for more information.